IT Technician — Level 1
First point of contact for client technical support: troubleshooting, installation and basic assistance, on-site or remote.
Responsibilities
- Diagnose and resolve common issues (hardware, software, basic networking)
- Install and configure workstations and peripherals
- Document interventions and follow up with clients
- Escalate complex cases to Level 2
Requirements
- Vocational/college diploma in IT or equivalent experience
- Strong customer service sense
- Valid driver's license (regional travel)
- Beginners welcome — training provided